Shipping Policy

Last Updated: April 2025

 

At Elarose Limited, we’re committed to delivering your order quickly and reliably. Below you’ll find all the key information about our shipping options, timescales, and delivery partners.

 

1. Delivery Services

We ship orders using trusted couriers, including Royal Mail, Evri, and UPS, depending on the item and delivery location.

 

2. Shipping Locations

 

We currently ship:

 

Across the United Kingdom

Internationally (selected countries)

 

3. Shipping Rates & Delivery Times

We offer a range of delivery options to suit your needs:

Standard UK Delivery is available for a flat fee of Β£2.99. This service typically takes 3 to 4 working days from the date of dispatch.

Fast UK Delivery is available for Β£4.99, with orders usually arriving within 1 to 2 working days from the date of dispatch.

Free UK Delivery is automatically applied to all orders over Β£50. These orders will be delivered using our standard service and typically arrive within 3 to 4 working days.

International Delivery is available at a fixed rate of Β£29.99. Delivery times for international orders can vary depending on the destination country, but most arrive within 15 to 30 days from the date of dispatch.

 

Please note: All delivery times are estimates and exclude weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

 

4. Dispatch Times

Orders are typically dispatched within 1 working day.

During busy periods, dispatch may take up to 2 working days.

Once your order is dispatched, you will receive a confirmation email with tracking details.

 

5. Incorrect Delivery Information

Please double-check your shipping address before completing your order.

If an incorrect address is provided and we are not notified before dispatch, we cannot be held responsible for any lost or misdelivered items.

 

6. Delays Outside Our Control

 

We aim to deliver your items within the times stated, but we cannot be held responsible for delays caused by:

Courier service disruptions

Extreme weather conditions

Public holidays

Customs clearance or international delays

Postal strikes or unforeseen logistics issues

We will do our best to keep you informed in the event of any significant delay.

 

If you have any questions or need help with your order, feel free to contact us at:
πŸ“§ info@elarose.co.uk