Return Policy

Last Updated: April 2025

At Elarose Limited, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return any product for a refund.

Conditions for Return

To be eligible for a return:

The item must be unused, unopened, and in the same condition in which it was dispatched

The product must be returned in its original packaging

Items that are damaged, altered, or show signs of use will not be accepted unless they are proven to be defective

Defective or Faulty Products

If you receive a defective item, please contact us immediately at info@elarose.co.uk with your order number and a description (ideally with photos) of the issue.

We will offer:

A replacement

A full refund, or

An exchange, depending on the nature of the defect and your preference

We will cover return postage costs for defective products.

Non-Returnable Items

We do not accept returns on:

Products that have been used, opened, or damaged by the customer

Items returned after the 30-day period (unless faulty)

Items without original packaging

Return Process

Email us at info@elarose.co.uk to request a return

We will provide return instructions and the return address

Once we receive and inspect the item, we will process your refund or exchange

Please note that you are responsible for return shipping costs unless the product is faulty.

Refunds

Once your return is approved and received, we will issue a refund to your original payment method within 5–10 business days.

If you have any questions, don’t hesitate to get in touch with us at info@elarose.co.uk — we're happy to help.