Refund Policy

Last Updated: April 2025

At Elarose Limited, your satisfaction is important to us. If you're not fully happy with your purchase, we’re happy to offer a refund in line with the terms below.

Eligibility for Refunds

You may request a refund if:

The item is returned within 30 days of delivery

It is unused, unopened, and in the same condition as received

It is returned in its original packaging

The item is not damaged or altered by the customer

Defective or Faulty Items

If your item arrives damaged or defective, please contact us at info@elarose.co.uk within 30 days of delivery, including your order number and, if possible, photos of the issue.

For defective products:

You are entitled to a full refund, replacement, or exchange

We will cover the return shipping cost

Return Shipping Costs

Unless the item is defective:

Customers are responsible for the cost of return shipping

We recommend using a tracked postal service, as we are not responsible for lost returns

Non-Refundable Situations

Refunds will not be issued if:

The item has been used, opened, or damaged after delivery

It is returned outside the 30-day window (unless faulty)

It is returned without original packaging

You do not contact us before returning the item

Refund Process

Once your return is received and inspected, we will confirm whether the refund is approved. If approved:

The refund will be issued to your original payment method

Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider

Contact Us

For questions about refunds or to begin the process, contact us at:

📧 info@elarose.co.uk